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Support at Dashprep is a real person, not a ticket maze.

Email hello@dash-prep.com

You’ll hear back from a human — usually within one business day.

Help us help you faster

When you write in, include:
  • Your store name (or board address, yourstore.dash-prep.com).
  • What you expected to happen and what happened instead.
  • The screen or feature involved (the board, stations, settings, billing…).
  • A screenshot if you can — a picture of the board is worth a lot.

Before you write in

A lot of questions have a quick answer already:

FAQ

The questions we hear most.

Troubleshooting

Fixes for common board issues.

Quickstart

Get set up in five minutes.

Stay in the loop

Every change we ship gets a dated entry in our changelog, so you always know what’s new and what changed.