> ## Documentation Index
> Fetch the complete documentation index at: https://docs.dash-prep.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting

> Fixes for the most common issues on the board.

Most issues come down to filters, dates, or sync. Here's how to sort the common ones.

<AccordionGroup>
  <Accordion title="An order isn't on the board" icon="magnifying-glass">
    1. **Check the date.** The board focuses on one day at a time. Switch to the order's date, or turn on **all unfulfilled** to see everything outstanding.
    2. **Clear your filters.** An active product-type, collection, or station filter hides everything else. Tap **Clear all** on the filter chips.
    3. **Give sync a moment.** Brand-new orders appear within seconds; if you just installed, the [first sync](/config/data-sync) may still be running.
  </Accordion>

  <Accordion title="The board isn't updating live" icon="arrows-rotate">
    The board updates itself over a live connection. If it seems stuck:

    1. Check the screen's internet connection.
    2. Refresh the page once to reconnect.
    3. On an always-on display, make sure the device isn't asleep or throttling background tabs.
  </Accordion>

  <Accordion title="A product is going to the wrong station" icon="grip">
    Station routing follows a set order. Check, in this order:

    1. A **product override** pinning it elsewhere (overrides beat everything).
    2. Your **grouping** — whether the product's type or collection is mapped to the right station. See [Set up prep stations](/config/prep-stations).
  </Accordion>

  <Accordion title="New products or collections are missing" icon="box">
    New items sync automatically, but if something looks out of date you can run a manual re-sync from the **Store data** screen in the Shopify app. See [Data sync](/config/data-sync).
  </Accordion>

  <Accordion title="A teammate can't sign in" icon="user-lock">
    Team members sign in at your board's address (`yourstore.dash-prep.com`), not through Shopify. If they're locked out, they can reset their password from the sign-in screen. Confirm their account exists in [Team](/config/team).
  </Accordion>

  <Accordion title="I've hit my monthly order limit" icon="gauge-high">
    Each plan includes a monthly order allowance. If you're consistently near it, [upgrade your plan](/billing/manage-subscription) for more headroom.
  </Accordion>

  <Accordion title="A display won't pair" icon="tv">
    Make sure you're entering the current pairing code shown on the screen (codes are short-lived — refresh the pairing page for a new one), and that you haven't reached your plan's screen limit. See [Wall displays](/displays/overview).
  </Accordion>
</AccordionGroup>

Still stuck? [Email us](mailto:hello@dash-prep.com) with your store name and what you're seeing, and we'll help.