> ## Documentation Index
> Fetch the complete documentation index at: https://docs.dash-prep.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact support

> How to reach a real person at Dashprep, and what to include so we can help fast.

Support at Dashprep is a real person, not a ticket maze.

<Card title="Email hello@dash-prep.com" icon="envelope" horizontal href="mailto:hello@dash-prep.com">
  You'll hear back from a human — usually within one business day.
</Card>

## Help us help you faster

When you write in, include:

* Your **store name** (or board address, `yourstore.dash-prep.com`).
* **What you expected** to happen and **what happened** instead.
* The **screen or feature** involved (the board, stations, settings, billing…).
* A **screenshot** if you can — a picture of the board is worth a lot.

## Before you write in

A lot of questions have a quick answer already:

<CardGroup cols={3}>
  <Card title="FAQ" icon="circle-question" href="/help/faq">
    The questions we hear most.
  </Card>

  <Card title="Troubleshooting" icon="wrench" href="/help/troubleshooting">
    Fixes for common board issues.
  </Card>

  <Card title="Quickstart" icon="bolt" href="/quickstart">
    Get set up in five minutes.
  </Card>
</CardGroup>

## Stay in the loop

Every change we ship gets a dated entry in our [changelog](https://dash-prep.com/changelog), so you always know what's new and what changed.